Privacy Policy Statement

At Tiravonelo, we respect your privacy and are committed to safeguarding your personal information. This statement outlines what data we collect, how we use it, and your rights under South African law.

Information We Collect

We collect personal and technical data only for service delivery and support.

• Information you provide directly, such as name, contact details, and enquiry messages.
• Usage data, including device information, browser type, and website activity for analytics purposes.
• Communication records for enquiry tracking and customer support improvement.
• Technical details gathered via cookies and similar technologies for website functionality.

How We Use Your Information

We process your information transparently and only for necessary, agreed purposes.

• To fulfil enquiries and communicate effectively regarding our services and offerings.
• To personalize user experience and optimize site usability based on aggregated analytics.
• To improve service delivery and enhance customer support efficiency.
• To comply with applicable legal, contractual, and regulatory requirements.

Legal Basis for Processing

Our data processing aligns with South African data protection legislation.

Personal data is processed based on consent, service contracts, or compliance obligations according to relevant South African privacy laws.

Sharing Information

We do not sell personal data and only share it with trusted partners where necessary.

• Third-party service providers assisting with technical infrastructure or analytics, always under confidentiality agreements.
• Law enforcement or authorities, if legally required for compliance or safety reasons.
• Business successors in the context of a company merger, acquisition, or transfer, subject to lawful safeguards.

Data Security

Your data security is a priority. We employ industry-standard protections including encryption, access controls, and regular system monitoring to help prevent unauthorized access, alteration, or disclosure of your information.

Your Rights

You have rights to access, correct, or erase your personal information at any time.

• Request a copy of the data we hold about you or ask for corrections to be made.
• Withdraw your consent to data processing, subject to certain lawful exceptions.
• Request deletion of your data or restrict its processing where appropriate.
• Complain to South African authorities about how your data is handled if concerns arise.

Cookies and Technology

We use cookies to enable website features and gather usage analytics. You may control certain cookie settings in your browser.

View Cookie Policy View Cookie Policy

Contact Us

If you have questions or wish to exercise your privacy rights, please contact our team using the details below.

Privacy Policy Changes

We may update this policy as legal or operational requirements evolve. Please check back periodically for updates.